Shipping & Returns

Our Shipping Policy

All Orders are shipped for a €4,90 flat-rate via Österreichische Post. When you order for €35 or more, shipping is even for free! We ship all our products worldwide.

Delivery time for our products is usually 2-3 business days for Germany, 3-5 business days within EU-Countries and around 10-20 business days for all other international orders.

Our Return Policy

We want you to love your TRUE BOXERS product. If you are not completely satisfied, we will issue a full credit on returns processed within 14 days. However, exluded are products which have been provided with initials, because the product has been specially embroidered for you. We cannot accept returns or issue refunds for underwear that has been tried on.

The fine print
All returned garments must be unworn, unwashed, undamaged and in their original packaging. We are unable to accept returns on underwear that is worn.

To process a return:
Step 1 – Email us at hello@trueboxers.com with your order number and reason for return.
Step 2 – Return items in the original TRUE BOXERS packaging to:

True Boxers e.U.
Siolygasse 18,
A-1190 Vienna,
Austria

Step 3 – We will refund your money to the payment method you have used during checkout or send you new products. We do not cover the shipment costs for your returns, but will cover the costs for shipping new products to you.

Timing
Upon receipt and inspection of your returned merchandise in our warehouse, we will issue a credit or exchange within approximately 48 hours. Please allow for 10 business days to see returns reflected on your credit card statement. If you have any questions, feel free to email us at hello@trueboxers.com.